Privacy Policy

Introduction

bdt33 ("we", "us", or "our") operates https://bdt33.ws (the "Platform"), an online casino and sports betting service primarily serving players in Bangladesh. We are committed to protecting the privacy and personal data of all users who visit, register with, or transact on the Platform.

This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and the rights available to you regarding your data. By accessing or using bdt33, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

Information We Collect

We collect personal information in several ways when you interact with our Platform. The categories of information we may collect include, but are not limited to, the following:

• Identity data: full name, date of birth, nationality, and copies of government-issued identification documents (e.g., National ID card, passport) required for Know Your Customer (KYC) verification.
• Contact data: email address, mobile phone number, and physical address (city/district, such as Dhaka, Chittagong, Sylhet, or other Bangladesh regions).
• Financial data: transaction records, deposit and withdrawal histories, and payment method references (such as bKash wallet numbers, Nagad account identifiers, or Rocket account details). We do not store full card numbers.
• Technical data: IP address, device type, browser version, operating system, session duration, pages visited, and click-stream data collected automatically when you use the Platform.
• Behavioural data: game play history, betting patterns, wagering amounts, bonus usage, and responsible gaming self-assessment responses (if submitted).

We collect this information directly from you (through registration forms, support communications, and platform activity) and indirectly through cookies, log files, and third-party payment processors.

How We Use Your Information

bdt33 processes personal data only for lawful, specified, and legitimate purposes. The primary reasons we use your information include:

• Account creation and management: to register, verify, and maintain your player account in accordance with our KYC obligations.
• Processing transactions: to handle deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests promptly and accurately.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide 24/7 Bangla-speaking assistance via our support team.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
• Service improvement: to analyse usage patterns, optimise our game library (including cricket betting, slots, and live casino offerings), and develop new features that serve Bangladeshi players better.
• Legal compliance: to comply with applicable laws, respond to valid legal requests, and fulfil our anti-money laundering (AML) and responsible gaming obligations.

Our Privacy Commitments

Sharing of Your Information

bdt33 does not sell or disclose your personal information to unaffiliated third parties except in the following limited circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification services, fraud-detection partners, and IT infrastructure providers who act as data processors on our behalf under strict confidentiality agreements.
• Legal and regulatory bodies: where disclosure is required by applicable law, court order, or competent regulatory authority, we will comply while taking reasonable steps to notify you if permitted to do so.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, which will be bound by this Privacy Policy or an equivalent standard.

In all cases, we share only the minimum information necessary and require all recipients to handle your data with the same standard of care that we apply on the bdt33 Platform.

Payment Data and Financial Transactions

All deposits and withdrawals on bdt33 are processed through regulated payment gateways. When you make a deposit using bKash, Nagad, Rocket, or Upay, the transaction is handled directly by the respective payment provider. bdt33 receives a transaction confirmation reference but does not store your full mobile banking PIN, OTP, or wallet credentials.

For Visa and Mastercard transactions, card data is handled exclusively by PCI-DSS compliant payment processors. bdt33 retains only a masked card reference (e.g., last four digits) for display and reconciliation purposes.

Cookies and Tracking Technologies

bdt33 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during your session, and understand how players interact with our pages. We use session cookies (deleted when you close your browser) and persistent cookies (retained for a specified period to remember your settings).

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some features on the Platform. We do not use cookies to track your activity on third-party websites, and we do not share cookie data with advertisers.

Data Retention

bdt33 retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. In practice, most account data is retained for a minimum of five (5) years following account closure to satisfy our legal, regulatory, and AML compliance obligations.

After the retention period expires, we securely delete or anonymise your data so it can no longer be associated with you as an individual. Backups are purged on a rolling schedule in line with our data management procedures.

Your Rights and Choices

bdt33 respects your right to control your personal data. Depending on your situation, you may exercise the following rights by contacting our support team:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where we no longer have a legal basis to retain it (subject to our regulatory obligations).
• Right to restriction: request that we limit how we process your data while a dispute or complaint is being investigated.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe. Please note that certain rights may be limited where we have overriding legal obligations or legitimate interests to retain data.

Age Restriction — Adults Only

bdt33 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, use, or retain personal data from persons under the age of 21. If we discover or are notified that a minor has registered or attempted to use our Platform, we will immediately suspend that account, delete all associated data, and reverse any transactions where possible.

Parents and guardians who believe their child may have accessed bdt33 are encouraged to contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

Security Measures

bdt33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting internal data access on a need-to-know basis, regular security audits and vulnerability assessments, and secure data storage with encryption at rest.

While we strive to use commercially reasonable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any unauthorised access to your bdt33 account, please change your password immediately and notify our support team at [email protected].

Changes to This Privacy Policy

bdt33 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we provide. The revised policy will be published on this page with an updated effective date displayed at the top.

Where a material change affects how we use your personal data, we will notify registered users via email or a prominent in-platform notice at least seven (7) days before the change takes effect. Your continued use of bdt33 after the effective date constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdt33 handles your personal data, our dedicated support team is available around the clock, seven days a week, including during Bangladeshi public holidays such as Eid, Durga Puja, and Victory Day (December 16).

Email: [email protected] — Support Hours: 24/7, Bangladesh Standard Time (UTC+6). Our team responds in both English and Bangla to ensure every player across Dhaka, Chittagong, Sylhet, Khulna, and all of Bangladesh receives clear and helpful assistance.